Murakoze is an enterprise customer experience solution that allows businesses to evaluate, handle and enhance customer experience, by collecting information about each customers interactions with the company, analyzing it and explaining results and feedbacks.
Murakoze feedback devices help you monitor the satisfaction of your clients, patients, visitors and learners by using ratings which results are uploaded in real-time to your safe dashboard.
Our System helps you get feedback at the “Push of a Button”
Murakoze provides also a rating mobile application.
Monitor satisfaction of your clients, patients, visitors and learners by using ratings which results are uploaded in real-time to your safe dashboard.
Live alerts can be enabled to notify you of issues as they occur, directly to your mail inbox.
Our staff will help you know how to place and install Murakoze system.
Onsite support and maintenance is available to our subscribers.
Feedback devices are an ideal way for your customers to tell you if they are happy with the touch of a button – Green smiley face for happy, red for not happy and a range in between to provide a scale of satisfaction. Every touch of the button is fed in to the Murakoze customer experience platform: murakoze.wiredin.rw where data is presented in a secure interactive dashboard – giving you all your happiness information at your fingertips with Nice Graphics easy to interpret – 24/7.
m-Mobile© allows users to rate a variety of institutions, by choosing emojis according to how they saw the institution's services. A user has to choose the emoji and service then after there will be a couple of questions the user will be asked. After that, a user will be able to give a score to that service on how likely he/she would recommend it and then see the percentages of that service he/she was rated in the past.
m-Tablet© allows users to rate a variety of institutions, by choosing emojis according to how they saw the institution's services. A user has to choose the emoji and service then after there will be a couple of questions the user will be asked. After that, a user will be able to give a score to that service on how likely he/she would recommend it and then see the percentages of that service he/she was rated in the past.
m-Dashboard© is a system which gives admin a clear statistics view of how their services are rated by their customers or service seekers in order to act on it accordingly.
m-Queue© allows company staff to manage and process customers in and out of the queue.
m-Queue© is a backend application that gives the power of real-time analytics to the industry. And helps the industry measure staff productivity and other KPI indicators.
m-Queue© allows customers to book a ticket any time and even prior to their visit to the industry, and ensure minimum waiting times.
m-Queue© allows to view the tickets currently being processed and the next ticket number in the queue.
m-Wallet© is an app that offers a convenient way to pay bill and transfer money by using your phone instead of using cash or your plastic credit or debit card. Murakoze Wallet gives you secure, fast access to your everyday essentials :
Android
iOS